Rooms Professional
Graduates of the Rooms Professional Diploma will be proficient in the following activities and will be distinguished by the following behaviors:
1. As hosts, they welcome guests according to an establishment’s guidelines and ensure that a positive customer experience is delivered.
2. Through their personality, they create a pleasant atmosphere and ensure the well-being of their customers. They identify the specific needs of their guests and take appropriate measures to satisfy them.
3. They are aware of the importance of cleanliness, maintenance and laundry work as well as organizational tasks, including logistics for all back-of the-house activities.
4. They can effectively use a property management system. They can make reservations, perform check-ins and check-outs, manage bills and collect revenue.
5. They have mastered the principles of hygiene and occupational safety. They ensure that the value of premises, installations and appliances is preserved, and that energy and equipment are used economically
Three Certificate grades comprised of the skills necessary in order to become a Rooms professional. Foundation, Intermediate, and Advanced. See if you have what it takes to become connoisseur of all things Room service.
Program Aims:
Graduates of the Rooms Professional Diploma will be proficient in the following activities and will be distinguished by the following behaviors:
- As hosts, they welcome guests according to an establishment’s guidelines and ensure that a positive customer experience is delivered.
- Through their personality, they create a pleasant atmosphere and ensure the well-being of their customers. They identify the specific needs of their guests and take appropriate measures to satisfy them.
- They are aware of the importance of cleanliness, maintenance and laundry work as well as organizational tasks, including logistics for all back-of the-house activities.
- They can effectively use a property management system. They can make reservations, perform check-ins and check-outs, manage bills and collect revenue.
- They have mastered the principles of hygiene and occupational safety. They ensure that the value of premises, installations and appliances is preserved, and that energy and equipment are used economically
Three Certificate grades comprised of the skills necessary in order to become a Rooms professional. Foundation, Intermediate, and Advanced. See if you have what it takes to become connoisseur of all things Room service.
FOUNDATION
In this first certificate, students will acquire the basic skills required to be operational in the Rooms Department of a hotel including Housekeeping and Laundry.
The skills learned will be reinforced and applied during a 3-month internship experience.
INTERMEDIATE
After having acquired the skills to operate independently in a hotel’s back-of-the house, students will learn the skills needed to be successful at the front-desk to welcome guests.
The skills learned will be reinforced and applied during a 3-month internship experience.
ADVANCED
Following 1-year of studies or combined with previous professional experience, students will focus on the management side of Housekeeping and Front-Office Departments.
The skills learned will be reinforced and applied during a 3-month internship experience.
About VET by EHL
The Vocational Education and Training (VET) license model developed by EHL offers companies
and training centers the opportunity to deliver best -in-class programs.
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HOTEL ADMINISTRATION
Three Certificate grades
comprised of the skills necessary
in order to become a Hotel administration professional.
Foundation, Intermediate, and Advanced. Can you run administration professionally.